A1: We will send you the teaching video of the machine and 24-hour
online service,we also support free training service, engineers can
train your workers for free in our factory for 1-3 days.
Q2 : I don’t know which one is suitable for me ?
A2: Please tell me the following info: 1) Your materials 2) Max
size of your material 3) Max cut thickness 4) Popular cut thickness
Q3 : It's not convenient for me to go to China, but I want to see
the condition of the machine in the factory. What should I do?
A3: We support the production visualization service. The sales
department who responds to your inquiry for the first time will be
responsible for your follow-up work. You can contact him /her to go
to the factory to check the production progress of the machine, or
send you the sample pictures and videos you want. We support free
sample service.
Q4 : Do you have the document for customs clearance?
A4: Yes,we have Original. At first we will show you and after
shipment we will give you Packing list/Commercial Invoice/Sales
contract for customs clearance.
Q5 : I don’t know how to use after I receive Or I have problem
during use,how to do?
A5: 1) We have detailed user manual with pictures and CD, you can
learn step by step.And our user manual update every month for your
easy learning if there is any update. 2) If have any problem in
use,you need our technician to judge the problem elsewhere will be
solved by us. We can provide team viewer/Whatsapp/Email/Phone/Skype
with cam till all of your problems solved.We can also provide Door
service if you need.
