Our Services
Our Services:
1. We could send engineers to the buyer's factory for installation
instruction, commissioning and training service at buyer's cost.
2. Our machine has 12 month guarantee since the installation in
buyer's factory. During the guarantee time, if any parts (except
the easy damaging parts) are damaged under normal operation, we
will offer free spare parts. After the guarantee time, we will
offer the spare parts with cost price.
3. If the buyer have any problem during the operation, we will
offer technical solutions.
FAQ
1.WHAT SERVICES DO WE OFFER?
Pre-sale communication → Design proposal, signature confirmation→
Customized production→ Test machine before shipment →Package &
delivery→ Engineer installation→Training operator → Technical
support
2.PAYMENT TERMS:
50% of total amount should be paid by T/T as down payment ,the
balance (50% of total amount) should be paid before delivery by T/T
or irrevocable L/C by payment(at sight).
3.DELIVERY CONDITIONS:
3.1 Delivery condition: FOB Qingdao/ Shanghai port or CIF destination Port.
3.2 Delivery terms: Within 10-14 working days after receipt of
advanced payment, the seller should inform the buyer to do
inspection,the seller should finish packing of goods and ready for shipment within 15 working days after the seller receipt the full
payment.
4.WARRANTY TERMS
5.1 Warranty period: 12 months, starting from the machine receipt
in customer's warehouse
5.2 Seller shall grant: services and spare parts, free-of-charge
service throughout the entire equipment during warranty period.
5.3 long life service: the seller should provide long life service for
the sold goods, the buyer pay for needed spare parts after the
12months warranty terms.
5.INSPECTION
When the machine finished, the seller should inform the buyer to do
inspection before shipment, the seller guaranty good performance of
all the sold goods.the seller undertake the material cost for the
machine inspection in seller's factory. the buyer should come to
seller's factory to do the inspection work, or the buyer could
entrust any third party to come to seller's factory to do the
inspection work.
6.INSTALLATION AND EQUIPMENT COMMISSIONING:
if the buyer requires, the seller should send technician team to
buyer's factory for installation and testing the whole line, and
the buyer should undertake the whole food/place and round tickets
(airplane, food, hotel, and so on), and pay salary to engineer for
100 usd/day/engineer.
