Q: How is your electric vehicle charging station after-sale service?A:1/We will build a whatsapp/skype/wechat service group with
technical engineers and company leader if need;
2/We provide 24/7 online service,so you're welcome to contact us
any time you need;
3/Will change the part for free during warranty if non-human
damage,for other problems,we'd like to supply customer the part at
original cost.
Q: How is your payment method?
A: Same as other ev charging stations suppliers,normally 30%-50%
deposit and balance paid off before shipment,special requirement
customer please contact us for further discussion.
Q: How long is your normal delivery time?
A: 1/For stock ev charger,can arrange the shipment immediately
after you confirm the order;
2/For custom AC ev charger less than 100pcs,normally 7-15 days;
3/For custom DC ev charger less than 100pcs,normally 15-25 days;
Q: Can I use my own card or app at your electric car charging stations?
A: Normally the RFID card and app have to identify our electric
charger,so we will provide you 3 free RFID card for each charger.
Q:Will your electric car charger charging slower in winter?
A:The electric charging station may need a little longer warm up
time before normal run,but this is very small change,it won't
influence the output power,so we can ignore this influence.
Q:Can you provide a video how to install the electric vehicle charger?
A:Yes we have the installation guide video,it's very easy and
anyone who know a little about electricity safety can finish this
work,we will also be ready online to help your any possible
question.
Q:How can I become your exclusive agency?
Only if you have this interest,you can be our agent if we don't
have exclusive agent in your market.
if you want to be exclusive agent,we will have an annual sales
amount target requirement,welcome to further discuss about more
details,we're open to any constructive advice.
