Q1. Can I have a sample order for door closer?
A: Yes, we welcome sample order to test and check quality. Mixed
samples are acceptable.Q2. What about the lead time? A:Sample needs 2-3 days, mass
production time needs 1-2 weeks for order quantity more than
Q3. Do you have any MOQ limit for door closer order? A: Low MOQ,
1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5
days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for door closer? A: Firstly let us know
your requirements or application. Secondly We quote according to
your requirements or our suggestions. Thirdly customer confirms the
samples and places deposit for formal order. Fourthly We arrange
the production.
Q6. Would you accept customized the logo? A: Yes. Please inform us
formally before our production and confirm the design firstly based
on our sample.
Q7: Do you offer guarantee for the products? A: Yes, we offer 3-6
years warranty to our products.
Q8: How to deal with the faulty? A: Firstly, Our products are
produced in strict quality control system and the defective rate
will be less than 0.2%. Secondly, during the guarantee period, we
will send new ones with new order for small quantity. For defective
batch products, we will repair them and resend them to you or we
can discuss the solution i ncluding re-call according to real
situation.
