After-Sales and Warranty Policy
It is composed of online customer service and telephone customer service, providing product consultation,
remote technical support, maintenance and acceptance services.
Service Policy: Three-month replacement and three-year warranty.
Replacement: Within three months of purchasing a series of products, after
testing the product failure
by technicians and man-made damage caused by non-natural disasters,
the purchaser can directly
go to the purchasing point to replace the same type of products.Or
a product of comparable performance.
If there is no trouble in product testing, the original sample will
be returned.
Warranty: Man-made damage caused by non-natural disasters, our company's
free warranty period is 1 year.
[The following circumstances do not fall within the scope of
replacement and free maintenance]
1.Damage caused by operation and maintenance not in accordance with
the instructions in the product manual.
2.Damage caused by human factors, such as inappropriate voltage
input, water intake and breakage.
3.Damage to products caused by natural disasters, such as
lightning, earthquakes, fires, etc.
3.Unauthorized alteration of the inherent settings or repair
without the company's permission.
4.Products beyond the scope of free maintenance.
5.Damage caused by transportation, loading and unloading during
repairs sent by customers.
6.The product bar code or model on the product warranty card does
not conform to the product itself.
7.Failure or damage caused by other non-product problems such as
design, technology, manufacturing and quality.
