1. Efficient and convenient self-service
Touch screen operation: Patients can choose departments, doctors or
service types through the intuitive touch interface to reduce the
pressure on manual windows.
Automated queuing: The system automatically assigns queue numbers,
supports appointments, on-site number collection, priority (such as
emergency/elderly) settings, and optimizes processes.
2. Real-time information display
LED display screen: Dynamically displays the current number being
called, the number of people waiting, doctor information, etc., to
avoid crowded inquiries and improve transparency.
Multimedia prompts: Support voice broadcast + screen reminders to
prevent over-numbering, especially for visually impaired or elderly
patients.
3. Intelligent management function
Data integration: Connect with the hospital HIS system to
synchronize doctor scheduling and number source status to avoid
over-numbering or conflicts.
Remote monitoring: Administrators can adjust queues and handle
exceptions (such as queue jumping and suspension of service) in
real time to improve management efficiency.
4. Patient experience optimization
Privacy protection: Hidden input (such as medical insurance card
reading, privacy information blocking) to reduce sensitive
information exposure.
Multi-language support: Adapt to diverse patient groups and reduce
communication barriers.
5. Flexible deployment and expansion
Modular design: supports function expansion (such as payment,
report printing) or hardware upgrade (such as face recognition).
Multi-terminal linkage: can be synchronized with mobile phone APP
and WeChat applet to realize remote number collection or progress
inquiry.
6. Energy saving and stability
Low-power hardware: LED screen and touch screen adopt energy-saving
design, suitable for 24-hour operation.
Fault emergency: support offline number collection when
network/power outage, and automatically synchronize after data
recovery.
7. Data analysis and optimization
Report generation: statistics of traffic flow, waiting time, etc.
in each period, assisting hospitals to adjust resource allocation.
Feedback mechanism: built-in satisfaction rating, collect patient
opinions to improve services.
Core advantages
Reduce labor costs: reduce pressure on the reception desk and
reduce human errors.
Improve order: eliminate queue jumping, shorten average waiting
time, and improve doctor-patient relationship.
Digital upgrade: provide basic data support for the construction of
smart hospitals.
Suitable for large hospitals, community health centers and other
scenarios, balancing efficiency and fairness, and is one of the
standardized configurations of modern medical services
