After-sale Service:
1. Warranty is for 2 years: During the warranty period, we will
maintain and replace the defect components for free if there is any
quality problem due to us. After 2 years, we will charge the
material and freight cost.
2. Free Training: You can send your engineers to our factory for
free of charge training, which includes the software, operation,
installation, adjustment, basic repairing, etc.
3. Technical Support: All operation manuals, software, CAD drawings
of the steel structure and instruction of installing the cabinets
can be provided for free. Online technical support by remote
control is also available. If needed, we can send engineers to your
country to instruct and help the installation.
FAQ:
Q1. Are you trading company or manufacturer?
A: We are a professional led screen manufacturer.
Q2. What is your terms of payment?
A: T/T or Western Union 30% as deposit, and 70% before delivery.
We'll show you the photos of the products and packages before you
pay the balance.
Q3. Do you provide samples ? is it free or extra?
A: We can supply the sample if we have ready parts in stock, but
the customers have to pay the sample cost and the courier cost.
Q4. How about your delivery time?
A: Generally, sample needs 3-5 days, mass production time needs 1-2
weeks for order quantity more than.
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5
days to arrive. Airline and sea shipping also optional.
Q6. Do you offer guarantee for the products?
A: Yes, we offer 2-3 years warranty to our products.
