1. Q: Are you a manufacturer or a trading company?
A: We are a direct manufacturer with over 15 years of expertise in
producing warehouse storage racks and various types of display
stands. 2. Q: Where is your factory located?
A: Our manufacturing facility is based in Nanjing, China. 3. Q: What is your typical delivery lead time?
A: Standard lead time is within 20 working days, though final timing
may vary based on total order volume and specific design
complexity. 4. Q: Which trade terms do you usually offer?
A: We typically work under EXW or FOB terms, but other arrangements
can be discussed based on your requirements. 5. Q: Do you accept custom designs from clients?
A: Yes, we offer full customization and have extensive experience
manufacturing shelves according to client-provided designs and
specifications. 6. Q: Can you use materials other than metal for your shelves?
A: While metal is our primary material, we also integrate other
materials such as wood, titanium alloy, acrylic, and glass for
specific components or custom display solutions. 7. Q: What is the difference between a main rack and an add-on
rack?
A: The key difference lies in the upright frame configuration. A main
rack is the starting unit with two uprights, while an add-on rack
is an extension unit that connects to the main rack and requires
only one upright. For example, a 10-bay rack system against a wall
would consist of 1 main rack and 9 add-on racks. 8. Q: What is your standard packaging method?
A: We typically use flat-pack packaging, with shelves protected by
air bubble film or stretch wrap and secured in sturdy export-grade
cartons. Custom packaging options, such as wooden crates, are also
available upon request. | 
